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Shipping & Returns

Returns Policy

VETERANS FLAG DEPOT RETURN POLICY

Reasons for Return:

Incorrect Item Received or Arrived Damaged/Defective

We will exchange a damaged product or accept an exchange for a product of equal value. We do not accept returns for credit/cash. Please call 1-800-521-8387 within 5 days to report any problems with your product(s).

A product returned for exchange must be done within 5 days of the delivery date. The product must also be returned in the same condition that it was received and in the product's original packaging. Buyer pays all shipping charges. No returns or exchanges on stick flags. Exceptions being we sent you the wrong ones or they arrived damaged.

If a customer simply wishes to return an unwanted product, they reserve the right to return a product for a *refund* within 5 days of delivery. Minus shipping and handling from and to their residency and in the original box, shape and condition, that the item was shipped from our factory. The Customer is responsible for the shipping charges to and from their residency to ours. Also, there will be a 15% fee of the purchased price for inspecting, restocking and repacking.

All Telescoping Flagpoles Returns

Veterans Flag Depot is committed to customer satisfaction and will replace any defective or damaged items free of charge (including shipping to customer).

If a customer simply wishes to return an unwanted product, they reserve the right to return a product for a *refund* minus shipping and handling from and to their residency and in the original box, shape and condition, that the item was shipped from our factory. The Customer is responsible for the shipping charges to and from their residency to ours. Also, there will be a 15% fee of the purchased price for inspecting, restocking and repacking.

If a flagpole has been used in the ground there will be additional charge for replacing the bottom section, as well as all parts used for installation.

Returns MUST be returned within 5 days from the date of delivery to your residence or business. If a product has not been returned within 5 days the Sale is Final. This policy does not include any missing parts such as ball, hardware, and/or flags. These items will be replaced accordingly after proof of loss has been established.

Shipping

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Please note that we use several suppliers for the products listed in our store so your order may ship from multiple locations. Because of this some items may ship separately and arrive on different days. Please allow 7 business days before inquiring about a missing item. Please call us at 1-800-521-8387 and we will be happy to assist you.
 
Your credit/debit card statement will be billed either US Veterans or Veterans Flags.