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Returns

Returns Policy

VETERANS FLAG DEPOT RETURN POLICY

Reasons for Return:

Incorrect Item Received or Arrived Damaged/Defective

We will exchange a damaged product or accept an exchange for a product of equal value. We do not accept returns for credit/cash. Please call 1-800-521-8387 within 5 days to report any problems with your product(s).

A product returned for exchange must be done within 5 days of the delivery date. The product must also be returned in the same condition that it was received and in the product's original packaging. Buyer pays all shipping charges. No returns or exchanges on stick flags. Exceptions being we sent you the wrong ones or they arrived damaged.

If a customer simply wishes to return an unwanted product, they reserve the right to return a product for a *refund* within 5 days of delivery. Minus shipping and handling from and to their residency and in the original box, shape and condition, that the item was shipped from our factory. The Customer is responsible for the shipping charges to and from their residency to ours. Also, there will be a 15% fee of the purchased price for inspecting, restocking and repacking.

All Telescoping Flagpoles Returns

Veterans Flag Depot is committed to customer satisfaction and will replace any defective or damaged items free of charge (including shipping to customer).

If a customer simply wishes to return an unwanted product, they reserve the right to return a product for a *refund* minus shipping and handling from and to their residency and in the original box, shape and condition, that the item was shipped from our factory. The Customer is responsible for the shipping charges to and from their residency to ours. Also, there will be a 15% fee of the purchased price for inspecting, restocking and repacking.

If a flagpole has been used in the ground there will be additional charge for replacing the bottom section, as well as all parts used for installation.

Returns MUST be returned within 5 days from the date of delivery to your residence or business. If a product has not been returned within 5 days the Sale is Final. This policy does not include any missing parts such as ball, hardware, and/or flags. These items will be replaced accordingly after proof of loss has been established.