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FAQ

What is the difference between a cotton and nylon flag?

Nylon is the most popular flag material. These durable flags will fly in a light breeze, stand up to bright sunlight, and will dry quickly.  One specific brand of nylon is DuPont SolarMax™.

Polyester is heavier than nylon and lasts longer with richer colors. While these flags do not fly well in light breezes, they are ideal for high wind locations.

Cotton is the traditional material for flags and provides deep rich colors for display use. Cotton does not fly well in light breezes and is not as durable as nylon or polyester flags.

How Long Should My Flag Last?

There is no exact answer. The U.S. Government generally expects a nylon or cotton bunting flag to last approximately 90 days based on daily usage from sunrise to sunset-but not during periods of INCLEMENT WEATHER. Tests have shown that in some cases a flag flown 24 hours a day will last only one-fourth as long as one flown during daylight hours only.

Regardless of how well it is constructed a flag is, after all, only a piece of cloth and will sooner or later succumb to the elements. However, it has been well documented that reasonably good care can contribute greatly to longer life.

Inspect your flag regularly for signs of wear. In particular, look for “normal wear” fabric or thread breaks, which may occur, in the FLY END. This is the end farthest from the staff. Trimming off and re-hemming torn or frayed ends will extend the life of your flag.

Increase the Life Span of your Flag

A flag's life span is impossible to predict; it is like predicting the weather. The major enemies of a flag are wind, sun and carelessness. Neither you nor we can control the weather, but you can take care of your flag and lengthen its life by doing the following:

•Occasional washing in warm mild detergent.
•Let your flag dry thoroughly before storing it.
•Have your flag repaired at the first sign of fraying.
•Take your flag down at night and during bad weather.

How Many Flags?

Our flags are manufactured to give maximum service in return for reasonable care and prudent use. Remember, no two flags receive identical wear. The best way to stretch your "flag dollar" is to have three flags:

•One flying
•One in the wash
•One clean and in storage for special occasions.


VETERANS FLAG DEPOT RETURN POLICY

Reasons for Return:

Incorrect Item Received or Arrived Damaged/Defective

We will exchange a damaged product or accept an exchange for a product of equal value. We do not accept returns for credit/cash. Please call 1-800-521-8387 within 5 days to report any problems with your product(s).

A product returned for exchange must be done within 5 days of the delivery date. The product must also be returned in the same condition that it was received and in the product's original packaging. Buyer pays all shipping charges. No returns or exchanges on stick flags. Exceptions being we sent you the wrong ones or they arrived damaged.

If a customer simply wishes to return an unwanted product, they reserve the right to return a product for a *refund* within 5 days of delivery. Minus shipping and handling from and to their residency and in the original box, shape and condition, that the item was shipped from our factory. The Customer is responsible for the shipping charges to and from their residency to ours. Also, there will be a 15% fee of the purchased price for inspecting, restocking and repacking.

All Telescoping Flagpoles Returns

Veterans Flag Depot is committed to customer satisfaction and will replace any defective or damaged items free of charge (including shipping to customer).

If a customer simply wishes to return an unwanted product, they reserve the right to return a product for a *refund* minus shipping and handling from and to their residency and in the original box, shape and condition, that the item was shipped from our factory. The Customer is responsible for the shipping charges to and from their residency to ours. Also, there will be a 15% fee of the purchased price for inspecting, restocking and repacking.

If a flagpole has been used in the ground there will be additional charge for replacing the bottom section, as well as all parts used for installation.

Returns MUST be returned within 5 days from the date of delivery to your residence or business. If a product has not been returned within 5 days the Sale is Final. This policy does not include any missing parts such as ball, hardware, and/or flags. These items will be replaced accordingly after proof of loss has been established.

Is It Safe To Shop On Your Website?

Safeguarding your financial and personal information is one of our most important priorities. That’s why we automatically encrypt all sensitive information sent between your computer and our servers. Information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available).


Are All Your Flags Made In The U.S.A.?

All our U.S. flags are Made In The U.S.A.


Shipping


UPS Shipping offered only in the Continental USA. We do ship to APO/FPO, please call us at 1-800-521-8387.


Can I Mail In Check?


At the end of the check out process you will have the option to pay by credit card or print out and mail check.


Do You Offer Terms?

To keep our prices as low possible we only accept Credit Card payments or you may mail in a check.

Do you have a catalog you can send me?

Sorry, since we offer over 300 items and are constantly adding new products, a catalog would be obsolete right away. For this reason our assortment can only be viewed on-line.