*ADDITIONAL SHIPPING FEES TO:
WA, OR, CA, NV, AZ, NM, CO, UT, ID, MT, WY, IA.
*Please call to get the appropriate shipping costs if delivering to these states. 1-800-521-8387
We cannot ship to Alaska or Hawaii.
Customer Responsibility
Always inspect the shaft and boxes that arrive with your order before signing for them to verify if any shipping damage is present. If damage is present, you must note this on the shipping receipt or the trucking company may not be responsible for the damage. If stored indoors, we still suggest removal of all shipping materials (plastic or paper wrapping and shipping tube) if there is any chance moisture will come into contact with the shaft.
Remove all wrappings from the shaft and placed above ground on saw horses with each end properly protected from scratching with blankets or other means as soon as the shaft is received on site. This will give you a chance to look for concealed damage and any other problems (incorrect pole size or # of pieces) which may need to be corrected. This could save delays and inconveniences if unpacked at the last moment.
If left in wrapping/shipping container once received at the job site, Veterans Flag Depot or manufacturer will take no responsibility for staining that may occur. Warning Labels are prominently displayed on the wrapping and/or at both ends of the shaft. If you decide to leave the shaft in the wrapping, you do so at the risk of having the pole stain if moisture or water is present. If stored for a long period before installation, we suggest a dry location with low humidity. Even when stored inside, it is best to unwrap the pole and store in an area where damage is unlikely to occur.
A 5% processing fee applies to any cancelled order, even if it has not yet shipped out.
Shipping Policy
More trucking companies are using 28-foot pup trailers. The increasing use of pup trailers makes the shipment of anything longer than 27 1/4 feet difficult, less timely, and more expensive. Any pole 30'- 35' purchased through Veterans Flag Depot may be shipped in either a one piece or two piece pole at our manufacturers discretion. All poles 40' and above will be shipped in 2-4 sections.
Return Policy
Products damaged in shipping or with any manufacturers defect must be refused at time of delivery or noted damaged on delivery receipt for replacement or full purchase price refund.
Products returned for any other reason will be subject to a refund within 14 days of delivery however, a 20% restocking fee will apply.
Return shipping/postage is solely the customer's responsibility.
External Halyard Standard Flagpoles, Ground Set:
Material: Alloy 6063-T6 aluminum tubing with uniform conical taper
Finish:Satin Aluminum
Finial: Gold anodized aluminum ball with flush seam
Truck: Stationary, single metal sheave cast aluminum revolving with stainless steel bearing
Halyard: One (5/16-dia.) braided polypropylene ropes each with two chrome plated bronze swivel snap hooks per halyard. Upon Request, we will add two additional flag snaps at no charge, this enables you to fly 2 flags at once on your flagpole.
Cleats: One 9-inch cast aluminum, each attached with two 5/16-inch stainless steel screws
Collar: Spun aluminum flash collar finished to match pole. Foundation: Ground Set foundation - sleeve fabricated from 16-gauge galvanized corrugated steel tube with a 3/16-inch thick, steel base plate and support plate, 3/4-inch diameter x 18 inch long ground spike and steel centering wedges or PVC sleeve.
*Orders placed after 2:30 pm Central Time Monday-Thursday will ship next day. Orders placed after 2:30 pm Fridays, the weekend, and national holidays will ship next business day. *Please allow 7-14 days for telescoping flagpoles to ship. Thank you.
Please look at UPS Map to determine estimated delivery times for your area. Call us at 1-800-521-8387 if your having any problems.
